AWARE Hair

If your order arrives damaged or incorrect, please contact us immediately at support@awarehair.com with your order number and photos of the issue. We’ll work quickly to resolve the problem.

What should I do if I receive a damaged or incorrect item?

Order Issues

How do I unlock pre-order access?

When will my order be shipped?

Does AWARE offer express shipping?

How can I track my order?

Can I modify or cancel my order after it’s been placed?

How can I view my order history?

Do you offer discounts?

Where can I buy AWARE products?

What type of payments do you accept?

Do you ship to APO / PO Boxes?

Do you ship internationally?

Order Management

Are AWARE products made for Professionals or Clients?

Are AWARE products suitable for all ages and genders?

Are AWARE products clean?

Are AWARE products natural?

Are AWARE formulations vegan?

What makes AWARE’s signature natural fragrance, Pacific Air, special?

How do I know if AWARE products are right for my hair type?

How long will it take to see results with AWARE products?

Can AWARE products help with thinning hair?

Are AWARE products safe for hair that has been color-treated or chemically-processed (e.g., Brazilian blowout and Keratin)?

Can I use the AWARE products on extensions?

Can I use AWARE products if I have a sensitive scalp?

How often should I use AWARE 9·1 Professional Shampoo and Conditioner?

Can I use AWARE 9·1 Professional Leave-in Styling Conditioner on wet or dry hair?

Where are AWARE products made?

Does AWARE test on animals?

Is the packaging recyclable?

Do AWARE products expire?

How should I store AWARE products?

Can I get personalized haircare advice?

Do you offer gift cards?

Can I include a gift message with my order?

What should I do if a product I want is out of stock?

What should I do if I have more questions about AWARE products?

How often do you release new batches of your products?

Product Information & Care

How do I create an account with AWARE Hair?

How can I update my personal information?

Do you offer a subscription service?

How do I manage my subscriptions?

Account & Subscriptions

What is the AWARE Hair Society?

How do I join the AWARE Hair Society?

How does the AWARE Hair loyalty program work?

How can I check my points balance?

What rewards can I earn through the loyalty program? How do I redeem my points?

Can I earn points for purchases made at partner salons?

I placed an order, but no points have been added to my account yet. When will points be added?

What happens to my or points if I return a product or if an order is canceled?

How do I receive my birthday gift?

Do points ever expire?

Does the program expire without activity?

How soon will I begin earning points?

How do I stay updated on special promotions and opportunities to earn extra points?

Are there any limits to how many points I can earn?

What are the terms and conditions of the AWARE Hair Society Rewards Program?

How does the referral program work?

Where can I find my referral link?

Loyalty & Rewards

How do I report a missing item from my order?

What if I experience a discrepancy with my order?

I entered the wrong address, what should I do?

How can I contact customer support?

What is your return and exchange policy?

How do I initiate a return?

Do I have to pay for return shipping?

How long do refunds typically take?

Can I exchange an item?

Returns & Exchanges

Who is eligible to apply for a professional membership?

How do I apply for a professional membership?

I’m moving to a new salon, can I update my information?

Do you offer training for stylists?

How can I offer AWARE Hair products in my salon?

Salon Professionals

What should I do if I receive a damaged or incorrect item?Updated a year ago