Learn how to view, track, and manage your orders with AWARE Hair. This section covers everything from modifying or canceling an order to understanding order statuses and accessing your order history. Stay informed and in control of your purchases eve
To create an account and unlock pre-ordering functionality, please see the following steps. From the home page, select "Shop" from the top menu or press the "Pre-Order Now" button. For the dropdown "Did you receive the pre-launch code?", select "Yes"
Most orders are processed within one to two business days (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders for Express Shipping will be processed the same day if rece
Yes, we do offer express shipping. All subscription orders receive complimentary expedited shipping.
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also log in to your account and click on “Order History” to track the status of your order. Please note: some carriers may not have tracking information ava
If you need to make changes to your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request, but note that if your order has already been processed, modifications may not be possible.
Log in to your account and navigate to the “Order History” section to view details of your past orders, including status, products purchased, and shipping information.
Because we want to ensure fair pricing with our partner salons, we do not offer discounts.
You can find our products exclusively at select partner salons and directly from our website, awarehair.com. We do not sell to any third-parties and cannot guarantee the quality or authenticity of any products purchased at unauthorized retailers.
Awarehair.com accepts all major credit cards – Visa, Mastercard, American Express, Discover, PayPal, Klarna, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.
No, orders are shipped via carriers that do not deliver to PO Boxes. A physical shipping address is required.
We are working on it, but currently, AWARE only ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations are not available. In order to make pur