Learn about our return policy, how to initiate a return, and the process for receiving a refund. Whether you need to return a product or exchange it, this section provides all the information you need to handle returns and refunds smoothly. Get detai
Your satisfaction is our absolute priority. As part of the AWARE Hair Guarantee, our promise is that each product delivers professional, salon-quality results using only the highest-quality ingredients. If you are not absolutely pleased with the perf
To initiate a return, please email us at [email protected] with your order number and reason for the return. Once authorized, we will provide you with return instructions.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds are contingent on if your return was accepted. If your return has been accepted, you will receive an email letting you know that a refund has been issued. Please allow up to 7-14 business days for payment refunded, excluding the cost of shipp
Due to safety reasons, we cannot offer exchanges. If you wish to exchange an item, please return the unwanted item and place a new order.